Petlys Support
Let’s get you back to coloring.
Choose the topic that matches what you’re seeing. Most problems can be fixed without deleting Petlys or losing progress.
- No child account
- Progress stays private
- Parent-gated purchases
A picture will not start
- Open Discover and choose one of the three picture cards.
- Petlys should take you directly to Color.
- If it does not, close Petlys normally, reopen it, and try once more.
Do not delete the app as a first troubleshooting step.
Coloring or Find Next feels stuck
- Choose a color that still shows uncolored tiles.
- Tap Find Next to move to an available tile for that color.
- Use one finger to color and two fingers to pan or pinch.
- Turning on Reduce Motion in Petlys makes automatic movement immediate.
Restore Purchases
Open the Parent Area and choose Restore Purchases. Make sure the device is signed in to the Apple Account that made the purchase. Petlys never asks a child for payment information.
For billing, refunds, or purchase-history help, visit Apple’s Report a Problem.
Reset Progress
Reset Progress is in the Parent Area because it removes the playable game state. Use it only when an adult intentionally wants a fresh start. A normal update or reinstall should not require a reset.
Progress on more than one device
Petlys uses the private iCloud database for the signed-in Apple Account. Confirm that both devices use the same iCloud account, are online, and have iCloud available. Give the first device time to finish syncing before continuing on the second device.
Send feedback
If you are testing through TestFlight, open Petlys and choose Send Beta Feedback. Include what you expected, what happened, the picture name, and whether the device was an iPhone or iPad. A screenshot is especially helpful for layout problems.
Privacy and safety
Petlys has no child account, public profile, chat, third-party analytics, or third-party ads. Read the complete Petlys Privacy Policy.